Petra Toys - Puppet, Doll, Wooden Toy, Specialty Toy Store Home | FAQ | Shopping Cart
European specialty toys and gifts since 1987.

Help Center



How to place an order?


  • To place your order please use our secure online checkout.
  • Click a category name or a subcategory name to begin browsing the online shop. Then click an item to open a detail.
  • When you choose an item to buy, click on the "BUY" button. The item will be added to an online shopping cart.
  • After you've finished your shopping, click on "Check Out" button at the bottom of the online shopping cart.
  • In Check Out section, we will ask you to fill your name, billing and shipping address and credit card number. When finished, please click on "Submit Order".
  • A website appears that confirms your order and confirmation copy will be sent to your e-mail. The order copy includes order number for future references.

Payments


VISA, MC, AMEX and DISCOVER accepted for payments. Your credit card is not charged until your order is shipped from our warehouse.

Shipping & Delivery


We usually process and ship within 1-2 working days (please note that we do not ship on Saturdays, Sundays or holidays). Orders are shipped from our warehouse in New Jersey. Please allow 3-10 days for delivery (depending on your location).

Shipping Costs


Shipping and handling charge is $5.99 (USPS Standard; within the U.S. only). Orders shipped outside the U.S., PO Boxes, APO/FPO addresses and selected items are subject to different (actual) freight charges (oversized items).

Expedited Shipping


For expedited shipping please include message during checkout (actual shipping rate will apply). We will do our best to accommodate!

Returns


Petra Toys, Inc. has offered a customer satisfaction guarantee. If you're not completely satisfied with your purchase, you can return the item(s) within 10 days of receipt.

The item(s) must be in the original carton and in new condition. Orders can not be returned or exchanged unless the actual freight charge is paid. Please contact us for a return authorization before returning your package.


Thank you for visiting Petra Toys!


Need help or have a question? Call us at 908.859.1319